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Applied Communications Skills for the Construction Trades, by Steven A Rigolosi
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This book is the first book to offer comprehensive instruction to construction trainees (and even experienced workers) in the four key areas of on-the-job communication: Listening , Reading Speaking , and Writing. Unlike other communication books, which are often written for the general public or for people who work in an office environment, this book has been prepared specifically to meet the needs of the construction industry.
- Sales Rank: #1385687 in Books
- Published on: 2002-01-17
- Ingredients: Example Ingredients
- Original language: English
- Number of items: 1
- Dimensions: 10.80" h x 1.00" w x 8.00" l, 1.75 pounds
- Binding: Paperback
- 384 pages
From the Back Cover
This book is the first book to offer comprehensive instruction to construction trainees (and even experienced workers) in the four key areas of on-the-job communication:
- Listening
- Reading
- Speaking
- Writing
Unlike other communication texts, which are often written for the general public or for people who work in an office environment, this book has been prepared specifically to meet the needs of the construction industry. Below are the thoughts of several construction professionals on the importance of being an effective communicator:
"I spent almost 30 years working in the construction industry, primarily as a carpenter. I never felt that I was the best carpenter on the job. There were always carpenters who were more talented than I was. However, I was promoted to become their foreman and supervisor. Eventually, I answered only to the president of the company, and these better carpenters answered to me. This happened because I had one particular skill that gave me an advantage over them. That was my skill to communicate effectively in both speech and writing to the people I worked with and for. I attribute my success in the construction industry totally to my ability to read, write, listen, and speak well. Without good communication skills, I don't believe I would have become as successful. I was an average carpenter who became the supervisor o f much greater carpenters."
John Yencho, Vocational Instructor,
Trenton High School, Florida
"I am convinced that the ability to speak clearly and comfortably in front of a group is critical for supervisors and managers in the construction industry. More and more, our field supervisors are being expected to present information to owners, lead project meetings, and conduct training sessions. Poor skills in this area can reduce the individual's opportunities for advancement."
David Muehlbauer, Director of Training,
The Sundt Companies, Inc.
"On construction projects, some of the things we hear are 'I didn't understand it,' 'What he said didn't make sense,' 'He didn't tell me about that,' and so on. Proper communication makes a project go much smoother and make everyone feel more at ease. Communication can make or break a contractor. Understanding what's going on around us makes for a better profit for all."
William Yeager, Yeager Plumbing,
Heating & Air Conditioning
"I learned early on that mastery of communication skills is every bit as important as the mastery of technical and management skills if one is to advance in his or her chosen profession. Those who learn to communicate become leaders and managers. Those who don't, don't."
Richard Johnson, Quality Manager,
Triple Grown Construction
"Effective oral and written communication are always key ingredients for successfully working with others. This is an especially critical component o f the education and training function, where the ability to convey information accurately and effectively can play a major part in determining an individual's success on the job."
John A. Heffner, Executive Director, Training
and Educational Services, The Associated General
Contractors of America
Excerpt. © Reprinted by permission. All rights reserved.
Construction professionals have long been valued for their technical expertise. Employers and clients expect that electricians will know electricity, plumbers will know piping, masons will know brick, and carpenters will know wood.
To this end, most construction training programs have long focused on teaching the technical aspects of the job. After elementary courses in mathematics and an overview of tools and safety regulations, workers-in-training follow a very specific path designed to make them expert in the tools, techniques, and terms of their chosen trade.
But the construction industry has begun to change to meet the demands of the twenty-first century, and instructors and trainers have now identified another set of skills in which construction professionals must be trained: communication skills. Applied Communication Skills for the Construction Trades is the first text to offer comprehensive instruction to construction trainees (and even experienced workers) in the four key areas of on-the-job communication:
- Listening
- Speaking
- Reading
- Writing
Unlike other communication texts, which are often written for the general public or for people who will work in an office atmosphere, this book has been prepared specifically to meet the needs of the construction industry. All the examples in the text are drawn from. construction-related documents (such as OSHA regulations, training manuals, materials lists, job specs, and blueprints) and construction-related settings and situations. To ensure that the book meets the needs of today's construction industry, it has been extensively reviewed by construction personnel.
CONTENTS AND ORGANIZATIONApplied Communication Skills for the Construction Trades is designed for maximum flexibility. For this reason, the text is composed of "modules" rather than "chapters." Trainers and instructors can teach topics in any order they choose. They need not start at Module 1 and continue in a linear fashion through Module 8. In short, the text's flexibility allows instructors to customize the text to meet the needs of their students, which may vary from class to class or from program to program.
Each of the four communication skills is taught in two back-to-back modules. The first module provides the basics of that skill. The second module treats advanced topics in that skill. The advanced modules are particularly well suited to training programs for experienced workers, who may have already mastered the basics. The focus throughout the text is on improving skills that students already have to a certain extent. Thus, while the text offers tips on how to read more effectively and improve comprehension and retention, it is not intended as a basic literacy text.
An overview of the topics found in each module follows.
Modules 1 and 2: Listening Skills- The communication process
- Listening actively
- Nonverbal communication
- Body language
- Barriers to effective listening
- Taking notes
- Following instructions
- Handling criticism
- Using telephones and cell phones
- Participating in meetings
- Talking with co-workers, supervisors, and clients
- Jargon and slang versus formal English
- Speaking clearly, concisely, and effectively
- Group dynamics
- Communicating ethically
- Public speaking
- Leading meetings
- Courtesy and etiquette
- Delivering bad news
- Workplace diversity
- Conflict management
- Tips for reading effectively
- Reading to find information
- Improving comprehension skills
- Reading construction-related business correspondence
- Following directions
- Understanding visual aids (including tables, charts, maps, and Web pages)
- Reading blueprints, isometrics, orthographics, and schematics
- Managing your information load
- Reading critically
- Understanding your audience
- The hallmarks of good writing (objectivity, economy, clarity, simplicity, legibility)
- Writing to convey information
- Writing for a variety of purposes (persuasion, direction, summary, synthesis, analysis, evaluation)
- Filling out forms
- Formatting business documents properly
- Writing field and progress reports
- Proofreading
- Tips on spelling, grammar, and punctuation
Applied Communication Skills for the Construction Trades is designed as an interactive text. Students are encouraged to work directly in the text, to think about what they've learned, to practice their new skills, and to collaborate with team members or classmates.
Each module offers the following features:
SKILLS INSTRUCTION. Each module offers five to eight "mini-modules," numbered for easy reference. For example, instruction on "Reading Visual Materials" appears in Section 6.1, which is the first section in Module 6. Instruction on the role of listening in on-the-job safety is found in Section 1.4, which is the fourth section in Module 1. Because each section is designed to stand on its own, instructors can choose to skip individual sections without worrying about issues of transition or "flow" Cross-references to other parts of the book are clearly noted when necessary.
Instructors and trainers can get very creative with the tips and suggestions included with the skills instruction. You might want to offer additional suggestions of your own or ask students to provide examples from their own experience.
ACTIVITIES. Applied Communication Skills for the Construction Trades includes more than 100 activities. Designed to provide practice in the skills being learned, these activities come in a variety of formats: self-assessment exercises, action plans, questionnaires, and quizzes in multiple formats (multiple choice, fill-in-the-blank, true/false, short answer). Several exercises (indicated with an asterisk in the table of contents) are specifically designated collaborative exercises because they require more than one person to complete.
The activities can be used in many ways. They may be assigned as homework, completed in class, or used as quizzes. Even those activities not specifically designated as "collaborative" can become so with only minor adjustments.
Answers to all activities are provided at the end of the text.
In addition, the text offers several additional resources that may be valuable to trainees:
- Appendix A, "Working with Technology," provides tips on integrating technology into every facet of one's construction career, offering tips on working with computers, personal digital assistants (PDAs), and fax machines.
- Appendix B, "Managing Your Construction Career," is an all-in-one career starter kit. It takes the novice through the basics of preparing a resume, writing a cover letter, and sitting for an interview.
- Appendix C contains a glossary of construction terms.
We are very interested in your experiences with this text. Have you found it useful in your classes? Have students responded positively? Would you like to see additional topics included in future editions of the text? Do you use any special activities in your class that you'd like to contribute?
Please feel free to share your thoughts with us. We can be reached via the Construction Craft Training Program at Prentice Hall. Please write to us in care of the managing editor: Lori Cowen, Room 5E-92, Career, Health, Education, and Technology Division, Pearson Education, Inc., One Lake Street, Upper Saddle River, NJ 07458. Her e-mail address is Lori_Cowen@prenhall.com .
We hope that you and your students enjoy using Applied Communication Skills for the Construction Trades.
Most helpful customer reviews
0 of 0 people found the following review helpful.
Awesome tool!!
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Four Stars
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